Privacy policy

At Lorien Fragrances, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

Information We Collect

When you use our website, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related information
  • Order history
  • Device and browser information
  • IP address and website usage data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our products and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Communicate promotions, offers, and updates (where permitted)

Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete payment card details on our servers.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic and performance
  • Enhance the shopping experience

You can manage or disable cookies through your browser settings.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers only when necessary to:

  • Process payments
  • Deliver orders
  • Provide website and technical services
  • Comply with legal requirements

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information, where applicable
  • Opt out of promotional communications

To make such a request, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.